Shipping policy

Shipping Policy

Thanks for supporting Selkirk Supply. Here's everything you need to know about how and when your order gets to you.

Order processing

Orders are processed Monday through Friday, excluding U.S. holidays. Most orders ship within [1–2] business days of being placed. Orders placed after [2:00 PM PT], on weekends, or on holidays begin processing the next business day.

During launches, promotions, and the holiday season, processing may take an extra day or two. We'll post a notice on the site if that's the case.

Where we ship

We ship to the lower 48 U.S. states, including PO Boxes and APO/FPO addresses.

We currently ship to Canada. International customers are responsible for any duties, taxes, or customs fees assessed on delivery. These are not included in the price you pay at checkout and are not refundable if a package is refused.

Shipping rates and delivery times

Free standard shipping on U.S. orders over $100.

Transit times are estimates provided by the carrier and begin once your order leaves our warehouse, not when you place it. They aren't guaranteed.

Tracking

You'll get a confirmation email when you order and a second email with tracking as soon as your package ships. Tracking can take 24–48 hours to show movement after it's created — that's normal and doesn't mean anything is wrong.

If you haven't received a shipping confirmation after [3] business days, check your spam folder, then email us at [justin@selkirksupply.com].

Lost, stolen, or damaged packages

Once a package leaves our warehouse it's in the carrier's hands, but we don't want you stuck with nothing.

Marked delivered but missing: Check with neighbors and around your property, and give it 48 hours — carriers sometimes scan early. If it still hasn't turned up in 7 days, we recommend contacting the parcel carrier and opening an inquiry with them.
Stolen from your porch: We're not able to replace packages confirmed delivered to the correct address. We recommend shipping to an address where someone can receive it, or using carrier delivery holds.
Lost in transit: If tracking hasn't updated in 7+ business days, please contact your parcel carrier with your tracking number.
Damaged on arrival: If the box has been damaged on arrival, please contact your parcel carrier to start a claims process.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We ship to the address exactly as entered.

We can only change an address before an order ships — email us right away and we'll try, but we can't promise it. If a package is returned to us as undeliverable due to an incorrect address, we'll refund the product cost minus original shipping, or reship at your expense.